Refund policy

Refund Policy for My Wife's Hot Sauce

We take great pride in the quality of our locally crafted hot sauces and strive to ensure every bottle brings joy to your meals. If you experience an issue with your purchase, please refer to the following guidelines:

1. Returns
   Due to the perishable nature of our products, we cannot accept returns of opened bottles. However, if you believe a product is defective or damaged, please contact us.

2. Refund Eligibility
   Refunds or replacements may be offered in the following cases:

   • The product arrived damaged.
   • You received the wrong product.
   • The product was defective (e.g., off flavour or quality issue).

3. Time Frame
   Refund requests must be submitted within 14 days of receiving your order. Proof of purchase is required.

4. Process
   To request a refund or replacement, please email us at mywifeshotsauce@gmail.com with:

   • Your order number.
   • A description of the issue.
   • Photos of the product and packaging (if applicable).

   We will review your request and get back to you within 3 business days.

5. Exclusions
   We cannot issue refunds for:

   • Personal preference or taste.
   • Incorrect shipping information provided at checkout.

6. Refund Method
   Approved refunds will be issued to your original payment method within 5-7 business days.